How do I contact Naser Al Sayer & Co. LLC or Makita?
If you need technical help, spare parts or have a tool-requiring repair, please click on the "Contact Us" tab.

How do I get a tool repaired?
You can find details of your nearest service centre by clicking on the "Contact us" tab and search by clicking on the location map.

What is your policy on warranty?
You can view our full warranty policy by clicking on the 'Warranty Statement' link, in Service Documents; warranty is against manufacturing defects only.

What is the average brush life?
On average brushes last approximately 150-200 working hours. This can vary depending on the usage of the tool. For example brushes will wear faster if blunt drill bits or blades are used regularly. If too much weight or pressure is applied to the tool to make it work better, this will add to faster wear on brushes. If the tool is used when the motor is very warm (e.g. after a strenuous job), this will also contribute to faster brush wear.

How can I remove the chuck from my drill?
Check to see if the chuck is secured with a screw. If it is, the screw will have a left-hand thread and must be turned clockwise to undo it. Once the screw has been removed place a suitable Allen Key in the chuck and tighten the jaws. You should then tap the end of the Allen Key to ease the chuck off (the chuck has a conventional thread so unscrew it in an anti-clockwise direction). Contact our nearest service center for further assistance.

Can I use a keyed chuck in place of a keyless chuck?
Yes. The replacement chuck must be the same capacity as the original chuck. Motors and transmissions are designed to handle a specific maximum load. Replacing a 3/8" chuck with a 1/2"(13mm) chuck is not recommended. When you buy a replacement chuck, make sure you buy the chuck with same spindle and thread size. Most drills are either 3/8"-24(10mm) or 1/2"-20(13mm).

What does the abbreviation SDS mean?
SDS stands for "Schnell Drilling System". SDS bits are widely used in rotary hammer drills. The special slot milled into the bit provides greater holding power when compared to round shank bits in a standard three-jaw chuck. The extra holding power is required when working on heavy-duty masonry drilling operations.

Do you need to lubricate drill bits when drilling?
Lubricating the drill bit and drilling material extends bit life and improves cutting action, accuracy and hole quality. Most materials require some form of lubrication or cutting fluid. See the information below to select the right lubrication for various jobs: Aluminium - Kerosene, Brass - SAE 20, Bronze - SAE 20, Cast Iron - Dry, Copper - SAE 20, Plastics - Dry, Steel - SAE 20, Wood - Dry, Wrought Iron - SAE 20

Can I drill in masonry without using the hammering action?
Drilling in masonry is possible without using hammering action, by using masonry drill bits to complete the task. However, it is strongly recommended that a drill with hammer action is used for masonry work. This is for two reasons 1). The drilling capacities for masonry drilling are higher on hammer action drills (one of their main functions being to drill into masonry) and 2). The hammer action function also allows you to drill faster, with more accurate holes and generates less wear on the drill overall. Ask for an impact drill or percussion driver drill for drilling in bricks.

What features and benefits do hammer drills have to offer, over standard drills?
A standard (or "rotary" drill/driver) moves the drill bit in a clockwise motion enabling the drill bit to bore into the material being drilled. A hammer drill has this function but also has a "hammer" feature that moves the drill bit in a forward motion as well. This function makes drilling into masonry a great deal easier, as masonry presents a lot of resistance to the standard rotary drilling method, meaning it will take longer to drill the area required.

Can I use an impact drill on concrete/slab ?
Only rotary hammer (electro pneumatic) is recommended for concrete applications.

Should I leave the battery in the tool when I have finished with it?
Whereever possible the re-chargeable battery should be removed from the tool, this is to prevent accidental damage should the product be inadvertently turned on. By doing so it also enhances the life of the battery.

Can I use blades of various sizes when operating my circular saw?
No. For safe operation and to prevent any possible damage to your tool, circular saws should only be used with the size of blade specified. Undersized blades are hazardous because the guard will not properly cover the teeth of the blade. Larger blades will not provide enough clearance for chip exhausting and can interfere with the guards. Please use only the size of blade specified for your circular saw since alterations may cause the tool to be unsafe and may cause the warranty to be void.

The sanding pads will no longer stick to the bottom of my sander. Why?
If the sanding paper is attached to the sander with Velcro pads, then these have probably become damaged. These can become damaged when holes appear in the paper and you continue sanding. If the paper is not secured by the clips, springs are probably faulty and will need replacing. You can find your nearest repair agent by clicking on the "contact us" tab.

What is memory effect on a battery and how can I prevent it?
We recommend that you charge and recharge the battery as described in the instruction manual, to gain the maximum benefit and life from your battery. Basically the life of a battery is defined in terms of number of cycles, each time we charge means reducing one cycle. Therefore in order to attain an optimum out put charge only if the battery is totally used.  

Can I shift between high and low speeds on cordless drills while the motor is running?"
No. Our drills use planetary gears that shouldn't be shifted when the motor is on. You should shift between the two speed ranges only when the drill is not running. If shifting does take place whilst the drill is running, wear will start to occur on the planetary gears and cause the drill to miss shift when changing takes place.

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